Elevate Service Level
Service Force
Respond to customer equipment servicing and repairs promptly and satisfactorily.
Solution Overview
The objective of having an automated service force system is to be able to respond to customer equipment servicing more efficiently without complaints or delays.
The Interact Service Force solution enables your company to attend to each service case promptly with a high level of tracking to ensure closed-loop communications between customers and your technical teams. Be it a preventive or responding to breakdowns, each service repair has full tracking status visibility to the internal management as well as to your valued customers, hence reducing customer complaints.
Manage customer equipment services
- Incidents and Resolutions.
- Reactive unscheduled cases, log work history.
- Workflows & escalations. Case assignments, SLA compliance and follow-up alerts until resolution.
- Spare parts ordering and replacement schedules.
System Administration
- User-friendly and modern web-based administration portal.
- Mass data uploads and downloads using csv files. Centralised reports exportable to MS-Excel or PDF files.
- Real-time processing of service visits, repair records, replacement part requests from service representatives' mobile app.
- Many other features are available.
Ready to get on-board? Get in touch with us now!
Let our pre-sales consultant assess the implementation for your company with no obligations.