B2B Retailer Ordering, Always Open

Turn Every Retailer into a 24/7 Ordering Channel

Interact Direct Orders gives your retail customers their own self-service portal to browse your live catalogue, place and repeat orders, track deliveries, view invoices, record payments, and pull a real-time statement — so your team stops taking orders by phone and starts growing the account.

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Retailer self-service ordering portal home showing outstanding balance, overdue invoices and total invoiced year to date

Features Smarter routes. Stronger sales. Real-time results

Everything Your Retailers Need, Without Calling You

Give every outlet a secure login to your catalogue, their orders, their invoices, their payments and their account balance — with each transaction flowing straight into your back-office systems in real time.

Live Product Catalogue

Retailers search your full range by product, brand or category and see their own pricing, unit of measure and minimum order quantity before they commit.

Self-Service Ordering & Reordering

Add multiple SKUs to a cart, submit in seconds, and reorder from history — with saved delivery contacts, addresses and standing instructions pre-filled at checkout.

Order & Delivery Status Tracking

Every order moves from submitted to confirmed to fulfilled with confirmation dates and expected delivery dates visible — so nobody has to chase your office for an update.

Invoices, Payments & Statements

Retailers see every invoice with paid, outstanding and days-overdue status, record payments against them, and pull a live aging statement — 30, 60, 90+ days — exportable to CSV any time.

Online Payment Gateway

Retailers settle invoices on the spot by card or online banking through a secure Stripe checkout — the payment is matched to the invoice automatically, so collections land days earlier and reconciliation stops being manual.

Enterprise System Integration

Orders, invoices, payments, pricing and customer data sync both ways with your ERP, accounting and distribution systems — Autocount, SQL Accounting, UBS, MS Dynamics and SAP — so Direct Orders becomes your retailer-facing front door, not another system to reconcile.

Dashboard Real-time, Self-service, Always On

Retailer Account Dashboards

Interact’s Retailer Account Dashboards turn every login into a clear picture of the relationship. Outstanding balance, overdue invoices, total invoiced year-to-date and orders confirmed but not yet billed are all on screen the moment a retailer signs in — alongside ordering trends and what they have been buying. Retailers self-serve the answers they used to phone in for, and your sales and finance teams get their day back.

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Retailer account statement dashboard with 30, 60 and 90+ day invoice ageing and outstanding balance

24/7

Ordering window — no rep, no phone call needed

Customer Portal

Catalogue, orders, invoices, payments and statement

Real time

Every transaction synced to your back office

Invoice Ageing

Full 30/60/90+ visibility to shorten collection cycles

In Action From catalogue to confirmed orden

Ordering and Tracking, Side by Side

The same portal your retailers order from is the one they track from — no separate app, no second login, no chasing your team for a status update.

Order from a live catalogue

Search and filter by brand or category, check MOQ and price per unit of measure, then add straight to cart — in list or grid view.

Track every order to fulfilment

Filter by status or date range, see confirmation and expected delivery dates at a glance, and export the full history to CSV.

Payments Settle online, reconcile automatically

Get Paid the Moment They Order

Direct Orders comes with a built-in online payment gateway, powered by Stripe. Retailers pay an invoice by card or online banking straight from the portal — no bank transfer screenshots, no reference numbers to chase, no waiting for the next collection run. Each successful payment is matched to its invoice, the balance updates instantly on the retailer’s statement, and your finance team sees a reconciled transaction instead of an unidentified deposit.

Card and online banking checkout, secured and PCI-compliant through Stripe
Payments auto-matched to the invoice — no manual reconciliation queue
Balance, ageing and statement update the moment the payment clears
Bank transfer with manual recording still supported for retailers who prefer it

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Stripe-powered checkout paying a MYR 1,500 invoice by card from the retailer portal

Questions Value, built for scale.

Need Help? We’ve Got You.

Find answers to common questions about our products, services, features, and policies.

1. What is a retailer self-ordering portal, and how is it different from taking orders by phone or chat ?

It replaces phone calls, chat messages and order forms with a branded, always-open ordering channel for your retail customers. Instead of waiting for a rep to be free, retailers log in, see their own pricing and minimum order quantities, and submit orders themselves — and every order lands in your back office already structured, so nothing gets re-keyed or lost in a chat thread.

2. Can each retailer see their own pricing, order history and account balance ?

Yes. Every outlet logs into its own account and sees only its own catalogue pricing, orders, invoices, payments and outstanding balance — never another customer’s data. Buyers within the same retailer can share one account with their own saved delivery contacts and addresses.

3. How do retailers know when an order is confirmed or a delivery is on the way ?

Each order carries a visible status — submitted, confirmed, then fulfilled — along with its confirmation date and expected delivery date. Retailers can also switch on email notifications so they are told the moment an order is confirmed, an invoice is issued, or a payment is reconciled.

4. Can retailers record their own payments, and how do those get reconciled ?

Two ways. Retailers can pay an invoice online by card or online banking through the built-in Stripe checkout, in which case the payment is captured and matched to the invoice automatically. Or, if they prefer to pay by bank transfer, they record the payment against one or more invoices with the reference attached, and your finance team marks it reconciled or rejected — with the retailer seeing that status change without having to call and ask whether the transfer was received.

5. Does Direct Orders replace our ERP or accounting system ?

No — it sits in front of it. Products, pricing, orders, invoices and payments sync both ways with your existing ERP or accounting system, including Autocount, SQL Accounting, UBS, MS Dynamics and SAP. Direct Orders becomes the customer-facing layer while your back office stays the single source of truth.

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See Direct Orders in action with your own catalogue.

Book a 30-minute personalised walkthrough. We’ll show you how the platform works for brands like yours — no generic demos.

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